Red x instead of a picture

If you have had this problem before you know it is so simple to fix it but for those of you who’s the first time with this problem it could be annoying. The problem is that when you try to see an email with pictures that a friend or a co-worker sent you there is a red X where it should be a picture.

The reason for this is that when the Outlook temp folder it’s full there is no more space for new images. The solution to this is:

Please be very careful since there is no UNDO option after you make any changes to the registry and IT COULD damage your Windows. Click on Start, Run, type regedit.exe and press Ok. You will go now to search for the location for the Outlook Temp Folder in the registry so you can go directly to the proper folder and delete its contents.

Close Outlook and follow this instruction:

Depending on the Version of Outlook that you have is where you will browse to:

Outlook 2003: HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security

Outlook 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

Double click on the registry key for your version of Outlook to see the folder where Outlook stores those files, mark the text and copy, click on Start, RUN then right click and select paste then click Ok.

Now that you are on the folder you can just mark all the files by pressing CTRL+A at the same time and press the Delete key on your keyboard.

Re-open Outlook and check if you can see the pictures now.

This issue happens due to the 99 file name problem. You can not have more than 99 copies of the same file in the folder. After it hits the 99 one it will no longer display that image anymore, example:  image001 (99).jpg. This will usually happen with emails sent frequently with the same image in them. By going to the location specified in the Registry key and deleting the contents everything will work again until an image with the same name hits 99 copies.

This folder is hidden, that means that is not viewable when logged in with the profile you are trying to correct. To see the folder, type it into the address bar and it will become visible. By creating a simple batch file  that automatically delete the contents of this location you can minimize the issue. Otherwise it will keep happening for users who view messages with the same images repeatedly.

For example, in thie case let’s say your username is “msinp” and your Outlook Temp Folder is this:

C:\Users\msimp\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLK6827\

Let’s create a batch file to do this automatically (a batch file is just a plain text file but with the .cmd or .bat extension). In a blank space of your desktop right click and select new, select Text Document and press the enter key. Open the document you just created and copy & paste the following line:

Del “C:\Users\yourUsername\AppData\Local\Microsoft\Windows\Temporary Internet Files\OLK6827” *.* /q

Close the document and save the document with this name: deltemp.cmd. From now on every time you have the same problem just double click on this file and the problem will be fixed immediately.

* Note, for you to save the file with this name you should first go to Computer, click on Tools, click on  Folder Options, select the view tab, make sure the option that says “Hide extensions for known file types” is not check.

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